Deming viewed organizations as systems. Defining a system as a network of interdependent components striving for the same goal, Deming envisioned systems in which everyone gains, from shareholders, to customers, suppliers, employees, the community and the environment. Deming analogized to an orchestra to illustrate the concept, noting, “An orchestra is judged by listeners, not so much by illustrious players, but by the way they work together. The conductor, as manager, begets cooperation between the players, as a system, every player to support the others. There are other aims for an orchestra, such as joy in work for the players and the conductor.”
Viewing an organization as a system compels consideration of internal and external connections and interactions and eliminates silos. An integrated approach achieves real success by improving the quality of its products and services, to raising the entire esprit de corps of a company.
James L. Salmon, Esq.
300 Pike Street
Cincinnati, Ohio 45202
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